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Remove online banking PIN block

Unblocking your online banking PIN · Instructions

Remove online banking PIN block

Unblocking your online banking PIN · Instructions

You can get help quickly here if your online banking PIN is blocked. Follow the instructions step by step and remove the block – online or at a convenient cash machine.

Before you get started

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section.
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

SparkassenCard (debit card)

Please have your SparkassenCard (debit card) ready. Follow the instructions and enter your card number – this is located on the back of your card.
To verify your identity at a Sparkasse ATM, you will need your pin code (card PIN) in addition to your SparkassenCard (debit card).

You will also need:

For identification with online ID function (eID)

Documents and devices for eID verification

To confirm your identity via the online ID function (eID), you need:

an identity document with an online ID function (eID)
the PIN for your identity document
an NFC-enabled end device

Download ID card app

Before you get started:

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

SparkassenCard (debit card)

Please have your SparkassenCard (debit card) ready. Follow the instructions and enter your card number – this is located on the back of your card.

To verify your identity at a Sparkasse ATM, you will need your pin code (card PIN) in addition to your SparkassenCard (debit card).

You will also need:

For identification with online ID function (eID)

Documents and devices for eID verification

To confirm your identity via the online ID function (eID), you need:

an identity document with an online ID function (eID)
the PIN for your identity document
an NFC-enabled end device

Before you get started:

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

SparkassenCard (debit card)

Please have your SparkassenCard (debit card) ready. Follow the instructions and enter your card number – this is located on the back of your card.

To verify your identity at a Sparkasse ATM, you will need your pin code (card PIN) in addition to your SparkassenCard (debit card).

Remove online banking PIN block – online

How to: Unlock online banking PIN

Quick self-help tips

These tips will show you how to solve typical problems quickly –directly and without detours.

Instructions for the internet branch

Simply unblock your online banking PIN online – explained step-by-step in these instructions. Even if the S-pushTAN-App does not work or is not yet set up, the instructions will guide you through the process.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

You are currently unable to approve orders in the S-pushTAN-App and have requested new access data by post („Briefversand“). The next steps are explained here.

How to: Unlock online banking PIN

Quick self-help tips

These tips will show you how to solve typical problems quickly –directly and without detours.

Instructions for the internet branch

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

You are currently unable to approve orders in the S-pushTAN-App and have requested new access data by post („Briefversand“). The next steps are explained here.

Remove online banking PIN block – cash machine

Instructions for Sparkasse ATMs

Here you will learn step by step how to unlock your blocked online banking access at over 22,000 Sparkasse ATMs of the Sparkasse financial group – also at your local ATM. The prerequisite: You know your login name.

Note: The procedure is shown as an example and may vary slightly.

Instructions for Sparkasse ATMs

Note: The procedure is shown as an example and may vary slightly.

Find Tutorials in English

Do you need help with your online banking? Simply use our clear step-by-step instructions.

View Tutorial

And, good to know:

Set up the S-pushTAN-App for the first or again

Set up pushTAN · Instructions

You can use the S-pushTAN-App to approve orders in online banking securely and with ease. This is how you can set up the S-pushTAN-App for the first time or again.

Learn more

New smartphone: Set up the Sparkasse apps when changing devices

Sparkassen-App and pushTAN on a new smartphone or tablet · Instructions

Keep using the Sparkasse apps – even on your iPhone/iPad or Android device. Learn how to set up the Sparkassen-App and the S-pushTAN-App again.

Learn more

Set up the Sparkassen-App

Setting up the Sparkassen-App with pushTAN · Instructions

Keep an eye on your accounts and securely approve your orders in online banking. The instructions explain how to set up the Sparkassen-App and the S-pushTAN-App step by step.